Terms & Conditions

Close
Terms & Conditions

“Terms and conditions” refer to this document. If you access and use this website (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, you should not use the site.

The Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

Bookings:

Online purchases must be completed with payments made online through the online payment system (through debit or credit cards). In-studio payments can be made in Cash or Card payments and can be made through the studio’s payment system.
Due to limited number of spaces per class, we cannot guarantee space for customers who have not booked in advance. All classes must be paid for in advance and all clients agree to our 2 hour cancellation policy when cancelling, re-scheduling or no shows. If you are booked into a class and miss it or cancel it with less than 2 hours’ notice, you will be charged for the class.

You must check in at the reception desk at least 10 minutes before the start of your class to get ready for the class.

Multiple class pass ownership cannot be transferred; online booking automatically deducts a class from the pass.

Cancellation & Refund Policy:

You can change or cancel any bookings, up to 6 hours before the starting time of the class you have booked without penalty. Any booking cancelled less than 6 hours or missed class then a pass deduction will be made.

Unused multiple class passes not used within date will not be liable for refunds. All memberships are also non-refundable. The Company cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable, we will ensure – where possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class. The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation.
If a discretionary refund is given for any reason, it will only be credited to the credit/debit card that was used to make the original purchase.

Please note that the rights of cancellation, refund or limitations set down in these terms & conditions do not affect your statutory rights as a consumer.

Lateness Policy:

Customers are asked to arrive to sign in at least 10 minutes prior to the start of the Class. The Company reserves the right to refuse entry to anyone arriving after the start of the Class. If you turn up late for a class and are not admitted, the cancellation policy will be applied and it will be classed as a no show.

Personal Belongings, Lockers & Lost Property:

Personal belongings brought to the Classes are brought at the Customer’s risk. Our facility has some form of storage space, but the safety of the possessions is not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.

Safety & Hygiene:

All clients are requested to wear a form of dress that is appropriate for the session they are attending. Please refer to FAQs

Any classes in the yoga studios can be practised in bare feet. If you have any contagious foot complaints, please make sure you are wearing non slip yoga socks at all times.

For safety & hygiene purposes, no glass or food is to be taken in the changing rooms or the studio.

Cleanliness and hygiene are essential – both of Customers themselves and their attire. Soiled clothes or poor personal hygiene will result in the Company exercising the right to refuse entry. No admittance to under 16s with the exception of specific Children’s and Family Yoga classes.
Mats will be provided but towels must be bought to the Class by the Customer.
Consent forms, Medical Issues, Injuries & Pregnancies:

Barnt Green Zen Den advises customers not to take part in one of the classes without first seeking medical advice if they have any concerns at all over their physical condition.
Customers with low or high blood pressure or cardiovascular irregularities should not attend the class without express and written permission from a medical professional. We reserve the right to refuse access to any customer if it in any way doubts the health of the customer and their ability to safely take part in the classes.

New Customers will be asked to fill out a Physical Activity Readiness Questionnaire or may be asked about their physical fitness directly by the instructor, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury caused by the Classes, except for instances of negligence. By signing the consent form, you are signing that you have read and agree with our full Terms & Conditions.

If attending Family Yoga classes, the consenting adult (who has registered the account) is responsible and consenting for the all children in their care.
In the event that you have been advised by a doctor not to continue with any form of exercise due to an injury or a permanent medical reason and your membership or sessions are still valid, please contact us on hello@banrtgreenzenden.co.uk. We will require a letter from your Doctor and your account will be frozen for an agreed period of time.

If you find that you are pregnant, please let us know as soon as possible as some of our classes (for example Hot Yoga) will not be suitable for you. If you choose not to tell us or the teacher about your pregnancy, we will accept no responsibility for any injuries or issues that may occur as a result of doing a class.

Barnt Green Zen Den is under legal duty to supply products that are in conformity with these terms and conditions. If you feel we have not done so, or would like to file a complaint, please contact us on hello@barntgreenzenden.co.uk

All complaints will be responded to within 48 hours.

Personal Information & Data Protection:

Your personal information is secure and usage of your personal information is administered by Barnt Green Zen Den, which is part of these Terms & Conditions. As a necessary part of the Services, we use Personal Data to send Customer communications – this includes notifications to confirm activities such as bookings, cancellations or payments being made by you. We will also let you know if a service is disrupted or changed. Your information may be kept for a reasonable amount of time for the above reasons. Our booking system is hosted by Momoyoga. Your data may be stored through Momoyoga’s data storage. They store your data on secure servers behind a firewall. Your information may be shared with third parties to comply with our legal or regulatory obligations, for the prevention of fraud or other crimes, and in the case of medical emergencies. By agreeing to our terms & conditions, you consent to the use of your information including sensitive information relating to your health & fitness, for the reasons & manner explained above.
This Site is not intended to be used by anyone under the age of 16. A parent or guardian may utilize the Site on behalf of a child so long as they are using it for its intended purpose. If we learn someone under the age of 16 has used the Site, we will take appropriate action to remove that child’s Personal Data and restrict any future access by that Customer.
If you don’t want us to process your data anymore, please contact us at hello@barntgreenzenden.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Please contact us on hello@barntgreenzenden.co.uk if you would like to amend any personal information we have about you.

Barnt Green Zen Den is registered in England & Wales

Thank you for taking the time to read this statement.

Barnt Green Zen Den