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Customer Success Specialist FR/EN

Tilburg (the Netherlands)

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Join the Customer Success team. Help our customers get more value from using Momoyoga.

"We help yoga teachers worldwide find balance in studio management."

At Momoyoga we are a relatively small team, but we have big dreams. Our mission? To create a home for every yoga teacher, by creating the best management software for yoga studios worldwide. And with this, we need your assistance. We are searching for the right person to join us in our quest to conquer the (yoga) world.

Momoyoga started originally in the Netherlands. In 2016, we opened our doors to yoga studios worldwide. Since then, more than 500,000 yogis have booked over 10 million yoga classes in more than 60 countries.

We are a creative and product-customer-minded team. We are ambitious, though modest. We value the individual behind every team member. We want to build a great product, but also create a great working environment where we enjoy working together and grow the company at the same time.

What is the challenge? 🚀

Every day, we are in contact with yoga studios from all over the world. Many new customers find their way with Momoyoga. Others need more guidance to get the full benefits of using Momoyoga. We want to do everything in our power for our customers to become successful. Even to a point where they will truly fall in love with Momoyoga. 😊 The challenge in short: making the customers successful, and turn them into Momoyoga fans.

That's why we are looking for a Customer Success Specialist to join the team.

What am I going to do? 🤔

  • You will reach out to French new users who have subscribed for a trial account with Momoyoga.
  • You will assist these new users to become successful at using Momoyoga.
  • You will answer questions from our existing customer base and leads via email and social media platforms.
  • You will identify areas for improvement for our product and knowledge base.
  • You will initiate and work on improvements that add up to overall customer success for our entire customer base.
  • You will connect, build and foster relationships with leads and customers.
  • You will keep tabs on what’s happening in the yoga community, both online and offline. Keeping your eyes and ears open.

Next to that, a key part of this job is communication. Do your fingers start to tingle with the idea of creating the perfect piece of text? If so:

  • You will keep the content on our website up to date.
  • You will be writing email updates for our customer base regarding upcoming feature updates, a monthly overview of what has been created or improved, or just a quick check-in to say ‘Hi’ to our community!
  • You will be working on maintaining and growing our extensive Help Center. Always looking for better ways to share knowledge through articles, guides, and tutorials.

Who do I work together with? 👩‍💻🧑🏻‍💻

You will join in on the existing Customer Success team (3 FTE today). Next to that, you will be in direct contact with the Product team. As Momoyoga still has a relatively small team, you’ll basically work with everyone. Many of our weekly and monthly events are an all-team gathering. You will learn from everyone in the company.t

What skills do I need? 📋

We are looking for that candidate who will sink their teeth into the challenge of making our customers successful.

  • Someone who is fluent in both spoken and written French. Preferably a native speaker. You don’t need to speak Dutch. We speak English at the office.
  • Someone who has an affinity with copywriting, writing makes your heart beat faster.
  • Someone who can work independently, but is also a team player. Someone who has a hands-on mentality and is proactive when it comes to seeing opportunities for our customers, our team, or the company
  • Someone who is flexible, and can handle change being our daily business.
  • Someone who is persuasive and energetic, someone who can convey their enthusiasm, be it over phone or in written words.
  • Someone who goes the extra mile and looks beyond mere support, and is not afraid to contact our customers over the phone if needed.  
  • Someone with the ability to move trial users into Momoyoga customers.
  • Someone who can manage organizing their own time, having a lot of freedom, but takes responsibility accordingly.
  • Someone who has an affinity with the field of yoga or SAAS.

Is this role full-time? Can I work remotely?

The role is full-time. It can be based on-site in Tilburg (the Netherlands), or from home. Because we're a relatively small, tight-knit team, working all in one place helps us go faster and solve complex problems together. As change in both product and strategic course still is 'daily business’ at Momoyoga, we experienced it being less effective to communicate these iterations over different remote workspaces. For this reason, we’re looking for someone who lives within a radius of 100km from Tilburg.

How to Apply

Sound like a good fit for you? Don’t hesitate and email Vera directly.

Last updated: November 23, 2022