Customer Service Specialist Dutch Speaking (part-time)
Dutch-speaking Customer Service Specialist position at Momoyoga. Join us on our journey to serve and support the global yoga community!
Momoyoga is the home for every yoga teacher and studio, and we’re entering an exciting new phase. Taking our mission further than ever before as we continue empowering yoga studios and teachers worldwide. With over 1.3 million people in 62 countries, our impact is very real and growing. This is your chance to leave your mark at a company that’s shaping the yoga world.
We’re a creative team that cares deeply about our product and the people who use it. We pursue ambitious goals with a mindful approach and value the individual behind every team member. We create an environment where people enjoy working together and supporting each other in their own growth and that of the company's.
What am I going to do?
- Provide support and answer questions regarding our customers’ accounts via email and our socials.
- Onboard new customers and teacher training schools onto Momoyoga.
- Host product demos for leads and new customers.
- Organize regular customer check-ins and respond to reviews on review-platforms.
- Actively listen and reply to feature suggestions and identify areas for improvement for our product.
- Maintain and continuously optimize the knowledge base (Help Center) for our customers.
- Reach out to churned users to understand their reasons for leaving and potentially win them back.
- Contribute to developing a world-class customer experience.
Who do I work together with?
- Be part of a close-knit and international team (+/-20 people).
- You will be a part of our Customer Success team.
- You’ll basically work with everyone from time to time. Many weekly and monthly events are all-team gatherings; you will learn from everyone in the company.
Want to get a sense of our team culture? Every year, we take the whole team on a retreat for two days of yoga and connection. Read about our retreat experience.
What skills do I need?
We are looking for a candidate who naturally loves to connect with people. Someone with about 3 years of experience in frontline sales.
- Someone who can convey their enthusiasm, whether over the phone or in written words.
- Someone with experience in a customer-focused position, preferably in a SaaS environment
- Someone who goes the extra mile and looks beyond mere customer support.
- Someone with the ability to move trial users into Momoyoga customers.
- Someone who has an affinity with the field of yoga.
- Someone who can work independently, but is also a team player.
- Someone who is not afraid to communicate with customers over the phone.
- Someone with problem-solving skills and a learning mindset.
- Someone who can express themselves clearly, spoken and written.
- Someone tech-savvy; able to work with multiple systems.
- Someone who lives within a radius of 100km from Tilburg (the Netherlands).
Is this role only full-time? Can I work remotely?
This is a part-time position for 20 hours per week. As customer support is part of our daily business, the 20 hours will be distributed over 5 days (4 hours per day). It can be based on-site in Tilburg (the Netherlands) and from home
Being in the office from time to time helps us move faster, solve complex problems, and get on the same page when starting new projects or celebrating milestones. It’s also a great way to stay connected as a team. This means we’re looking for someone who can regularly come to the office, as we feel that working together makes it more enjoyable and effective. That’s why we’re primarily looking for someone who lives within a radius of a maximum of 100 km from Tilburg.
What am I going to get?
- Free sports membership at your studio of choice - Brilliant things happen in balanced minds. We’ll support you in looking after your body and mind.
- Holiday allowance - Just right in time before your Summer holiday, you’ll receive an additional sum worth 8% of your gross annual.
- Monthly team borrels and events - We regularly connect in person to reflect, look ahead, or simply have fun.
- Flexible holiday days - We love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (FTE).
- Equipment with the latest tech & tools - Macbook Air or Pro, we want you to have the equipment that you’re the most comfortable with.
- Regular participation in yoga classes - What’s a better way of getting to know your own customers and finding balance at the same time?
- Learning and development budget – We encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.
- Flexible remote working – Work from home, a cozy café, or our office – whatever helps you stay focused and balanced. We trust you to get the job done, wherever you are.
- A solid pension plan – Your future matters. We contribute to a reliable pension plan, so you can build security..
- Compensation of travel costs – Whether you drive by car or take public transport, we cover your commuting expenses to make sure you arrive stress-free.
- Famous annual “Momoyoga retreat” - A multiple-day trip with fancy accommodation in the middle of nature - We won’t spoil more.
How to apply
Sound like a perfect fit? Email Rita directly to apply. We can’t wait to meet you!
Application process
Once you’ve sent in your application, you will receive a notification and update on the planning. If your application is selected, expect the following timeline:
- First meeting (digital) with a direct team member
- Second meeting (in person at Momoyoga office) with more team members and the CEO. Followed by an assessment of skills.
- An optional third meeting (digital) will be requested if any concerns or details still need to be addressed.
About Momoyoga
Momoyoga is a user-friendly management platform designed to help yoga teachers and studios effortlessly organize classes, bookings, and payments. Creating more time to focus on teaching.
