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Customer Service Specialist - Fluent in English & Spanish (or French)

Tilburg (the Netherlands)

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Start date from June 2024

We’re Momoyoga, an international team with big dreams. Founded in 2016, we’re on a mission to create a home for every teacher by making the best management software for yoga professionals worldwide. 

Momoyoga started in the Netherlands. Until now, more than 800,000 yogis have booked over 20 million yoga classes in more than 60 countries. And this is just the beginning. Momoyoga has a leading position in some European countries and we aim to become the absolute market leader in Europe and the default studio software for yoga professionals worldwide. 

As Customer Service Specialist, you will act as the primary day-to-day contact for our customers. Many yoga teachers and studios find their way with Momoyoga. Others need more guidance to get the full benefits of using Momoyoga. We want to do everything in our power for our customers to become successful.You’ll be a key player in influencing the customer journey by contributing to email marketing and optimizing our knowledge base. You will aid Momoyoga’s growth by communicating, assisting, and re-engaging with teachers and studios worldwide. Join our exciting journey to serve the global yoga community! 

What you’ll do 

• Provide support and answer questions regarding our customers’ accounts via email & our socials 
• Contribute to developing a world-class Customer experience 
• Outreach via phone to leads and churned customers
• Actively follow up with leads after demo calls 
• Organize regular customer check-ins and business reviews
• Actively listen and reply to feature suggestions and identify areas for improvement for our product
• Maintain and continuously optimize the knowledge base for our customers

What we’re looking for 

We want to welcome two Customer Service Specialists to join our team. Since we are in contact with international customers every day, your language skills are very important. Please only apply if you are:

• Fluent in English and Spanish or French

And if you are…

• Someone who can convey their enthusiasm, whether over the phone or in written words.
• Someone with experience in a customer-focused position, preferably in a SaaS environment 
• Someone who goes the extra mile and looks beyond mere customer support.
• Someone with the ability to move trial users into Momoyoga customers.
• Someone who has an affinity with the field of yoga
• Someone who can work independently, but is also a team player. 
• Someone who is not afraid to communicate with customers over the phone.
• Someone with problem-solving skills and a learning mindset
• Someone who can express themselves clearly, spoken and written. 
• Someone tech-savvy; able to work with multiple systems
• Someone who lives within a radius of 100km from Tilburg, The Netherlands

About Momoyoga 

At Momoyoga, we work with an international team of creative and unique personalities. Our customers are diverse, and we believe our organization should be, too. We value the individual behind every team member. We want to build a great product but also create a great working environment where we enjoy working together and grow the company at the same time. We believe in empowering each other and will support you in taking up ownership of your role so that you can grow as Momoyoga grows. 

What we offer 

👟 Free sports membership at your studio of choice - Brilliant things happen in balanced minds. We’ll support you in looking after your body and mind.
💰 Holiday allowance - Just right in time before your Summer holiday, you’ll receive an additional sum worth 8% of your gross annual.
👏🏼 Monthly team borrels and events - We regularly connect in person to reflect, look ahead, or simply have fun.
🏝️ Flexible holiday days - We love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (FTE).
🏕️ Famous annual “Momoyoga retreat” - A one-week trip with fancy accommodation in the middle of nature - We won’t spoil more.
💻 Equipment with the latest tech & tools - Macbook Air or Pro, we want you to have the equipment that you’re the most comfortable with. We use tools such as Slack, Jira, and Helpscout to work collaboratively and efficiently.
🧘‍♂️ Regular participation in yoga classes - What’s a better way of getting to know your customers and finding balance at the same time?
🧠 Learning and Development budget - We encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

Employment 

This is a part-time position for 20 hours per week. As support is part of our daily business, the 20 hours will be distributed over 5 days (4 hours/day). You will primarily work with our team on-site in Tilburg (NL) but you also have the flexibility to work from home. Please only apply if you live within a radius of 100km from Tilburg.

How to Apply

Sounds like a good fit for you? Don’t hesitate and email hiring@momoyoga.com directly.