German-speaking Customer Service Specialist position at Momoyoga. Join us on our journey to serve and support the global yoga community!
We’re Momoyoga, an international team with big dreams. Founded in 2016 in the Netherlands, we’re on a mission to create a home for every yoga studio and teacher by making the best management software for yoga professionals worldwide. Since then, more than a million yogis have booked over 20 million yoga classes in more than 60 countries. And this is just the beginning. Momoyoga already has a leading position in several European countries, and we aim to become the market leader in Europe and the go-to software for yoga professionals worldwide.
As Customer Service Specialist, you will be the primary point of contact for our customers. Many yoga teachers and studios easily find their way with Momoyoga, while others need more guidance to get the full benefits of our platform. Your role is to make sure they feel supported and they can use Momoyoga with confidence. You’ll play a key part in shaping the customer journey, whether that’s answering questions with empathy, re-engaging teachers and studios, or contributing to our knowledge base.
What am I going to do?
- Provide support and answer questions regarding our customers’ accounts via email and our socials.
- Onboard new customers and teacher training schools onto Momoyoga.
- Host product demos for leads and new customers.
- Organize regular customer check-ins and respond to reviews on review-platforms.
- Actively listen and reply to feature suggestions and identify areas for improvement for our product.
- Maintain and continuously optimize the knowledge base for our customers.
- Reach out to churned users to understand their reasons for leaving and potentially win them back.
- Contribute to developing a world-class customer experience.
Who do I work together with?
- Be part of a close-knit and international team (+/-16 people).
- You will be a part of our Customer Success team.
- As Momoyoga is still relatively small, you’ll basically work with everyone from time to time. Many weekly and monthly events are all-team gatherings; you will learn from everyone in the company.
Want to get a sense of our team culture? Every year, we take the whole team on a retreat for two days of yoga and connection. Read about our retreat experience
What skills do I need?
Your role will involve daily communication with our international customers, so we're looking for someone who is a native German speaker and fluent in English. Of course, we’re also looking for someone with soft-skills as well:
- Someone who can convey their enthusiasm, whether over the phone or in written words.
- Someone with experience in a customer-focused position, preferably in a SaaS environment
- Someone who goes the extra mile and looks beyond mere customer support.
- Someone with the ability to move trial users into Momoyoga customers.
- Someone who has an affinity with the field of yoga.
- Someone who can work independently, but is also a team player.
- Someone who is not afraid to communicate with customers over the phone.
- Someone with problem-solving skills and a learning mindset.
- Someone who can express themselves clearly, spoken and written.
- Someone tech-savvy; able to work with multiple systems.
- Someone who lives within a radius of 100km from Tilburg (the Netherlands).
Is this role only part-time? Can I work remotely?
This is a part-time position for 20 hours per week. As customer support is part of our daily business, the 20 hours will be distributed over 5 days (4 hours per day).
It can be based on-site in Tilburg (the Netherlands) and from home. Because we're a relatively small team, working all in one place from time to time helps us go faster and solve complex problems together. This means we’d like you to be able to come to the office regularly. We feel this is part of our company culture and increases the joy of working on Momoyoga together. For this reason, we’re only looking for someone who lives within a radius of a maximum of 100km from Tilburg.
What am I going to get?
- Holiday allowance - Just right in time before your Summer holiday, you’ll receive an additional sum worth 8% of your gross annual.
- Flexible holiday days - We love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (FTE).
- Pension provision - Momoyoga is a place to build your future. That's why we're serious about your long-term financial health.
- Equipment with the latest tech & tools - Apple Macbook, we want you to have the equipment that you’re the most comfortable with. We use tools such as Slack, Figma and Freshworks to work collaboratively and efficiently.
- Learning and development budget - We encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.
- Compensation of travel costs – Whether you drive by car or take public transport, we cover your commuting expenses to make sure you arrive stress-free.
- Famous annual “Momoyoga retreat” - A one-week trip with fancy accommodation in the middle of nature - We won’t spoil more.
- Free sports membership at your studio of choice - Brilliant things happen in balanced minds. We’ll support you in looking after your body and mind.
- Regular participation in yoga classes - What’s a better way of getting to know your own customers and finding balance at the same time?
How to Apply
Sounds like a perfect fit? Email Lorena to apply. We can’t wait to meet you!
About Momoyoga
Momoyoga is a user-friendly management platform designed to help yoga teachers and studios effortlessly organize classes, bookings, and payments. Creating more time to focus on teaching.
Last updated: August 22, 2025
