Join a fast-growing SaaS company and play a key role in supporting and expanding our Customer Success team.
Momoyoga is the home for every yoga teacher and studio, and we’re entering an exciting new phase. Taking our mission further than ever before as we continue empowering yoga studios and teachers worldwide. With over 1.3 million people in 62 countries, our impact is very real and growing. This is your chance to leave your mark at a company that’s shaping the yoga world.
We’re a creative team that cares deeply about our product and the people who use it. We pursue ambitious goals with a mindful approach and value the individual behind every team member. We create an environment where people enjoy working together and supporting each other in their own growth and that of the company's.
What is the challenge?
As Operations Manager, you will lead and support the Customer Success team. You play a key role in the company’s growth, while championing Momoyoga’s culture and living the core values every day.
- You lead and support our Customer Success team. This includes our Support, Growth and Communication team, currently with 10 team members in total.
- You help the team members grow to their full potential and achieve their goals. We believe that everything starts with our team.
- You enable the team members so that they can remain mindful of their work, while striving to continuously improve and do better.
- You live and breathe our customers’ success, making sure every operational move we make helps them grow and succeed.
- You create proactive, data-driven Customer Success teams that engage and retain our customers and drive growth.
- You oversee priorities and help make decisions where needed.
- You provide the team members with continuous feedback.
- You define clear KPIs and dashboards per team.
- You help make customer support more efficient with the use of AI.
- You manage and improve communication between CS and Product.
- You manage and drive self-service resources (Help Center/Guides/Videos).
- You oversee and help prioritize growth projects and goals.
- You recruit and hire to grow the teams in line with the company’s growth.
- You take a seat in the management team, where you act as the voice of the Customer Success team.
Currently, the Customer Success team has 10 members and is led by the CEO. We envision the team to further grow alongside the company’s near future goals.
Who do I work together with?
- You are part of a close-knit and international team (+/-20 people).
- You will be leading the Customer Success team, working closely with everyone from Customer Support, Growth and Communication.
- You will be a part of the management team, working closely with the founders and the CTO.
- You will basically work with everyone from time to time. Many weekly and monthly events are all-team gatherings.
What skills do I need?
We are looking for a candidate who naturally loves to work with people and at the same time is hands-on and practical. Someone with about 5 years of experience in people management. Preferably in Customer Success or Operations.
- Someone who acts as a coach, who can teach and grow people. You enjoy one-on-one meetings and career development.
- Someone who is comfortable managing junior, medior and senior team members.
- Someone who has a magnetic personality that draws people in and makes them want to work with you.
- Someone who quickly grasps new concepts, thinks critically, and is both a starter and a finisher.
- Someone who has a customer-centric personality. You live and act as the voice of our customer.
- Someone who is a servant leader. You support everyone in the team so that they can focus on making their best impact.
- Someone who is adaptable to change. You embrace the fast-paced startup environment and adjust quickly to new strategies.
- Someone who is practical and comfortable with wearing many hats. You do what’s needed, even when tedious or repetitive.
- Someone who is extremely hands-on and proactive. You are not wary from creating workflows, writing manuals, processes and documentation.
- Someone who can not only design new workflows but communicate and implement them all-company seamlessly.
- Someone who is more than comfortable with technology and tools. I.e. a ticketing system, CRM, AI tools, …
- Preferably you are someone with experience in a startup environment, SaaS or even in the yoga market.
Is this role only full-time? Can I work remotely?
The role is generally full time, between 30 and 40 hours. It can be based on-site in Tilburg (the Netherlands) and from home.
Being in the office from time to time helps us move faster, solve complex problems, and get on the same page when starting new projects or celebrating milestones. It’s also a great way to stay connected as a team. This means we’re looking for someone who can regularly come to the office, as we feel that working together makes it more enjoyable and effective. That’s why we’re primarily looking for someone who lives within a radius of a maximum of 100 km from Tilburg.
What am I going to get?
- A balanced salary - We do not compete on top-tier corporate scales, but we do compete on work-life balance and a culture you actually want to work in.
- Free sports membership at your studio of choice - Brilliant things happen in balanced minds. We’ll support you in looking after your body and mind.
- Holiday allowance - Just right in time before your Summer holiday, you’ll receive an additional sum worth 8% of your gross annual.
- Borrels and events - We regularly connect in person to reflect, look ahead, or simply have fun.
- Flexible holiday days - We love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (FTE).
- Equipment with the latest tech & tools - Macbook Air or Pro, we want you to have the equipment that you’re the most comfortable with.
- Regular participation in yoga classes - What’s a better way of getting to know your own customers and finding balance at the same time?
- Study allowance – Growth happens when we keep learning. We support you with an annual budget to develop your skills, whether through courses, books, or workshops.
- Flexible remote working – Work from home, a cozy café, or our office – whatever helps you stay focused and balanced. We trust you to get the job done, wherever you are.
- A solid pension plan – Your future matters. We contribute to a reliable pension plan, so you can build security.
- Compensation of travel costs – Whether you drive by car or take public transport, we cover your commuting expenses to make sure you arrive stress-free.
How to apply
Sound like a perfect fit? Email Joost directly to apply. We’re looking forward to meeting you.
About Momoyoga
Momoyoga is a user-friendly management platform designed to help yoga teachers and studios effortlessly organize classes, bookings, and payments. Creating more time to focus on teaching.
Last updated: February 12, 2026
